Information about Christnetbooks

Orders

You can order in complete confidence from Christnetbooks as all of our orders are taken over a secure (SSL) encrypted connection. Look for the padlock icon in the bottom of the browser when you fill out the Secure Order Form.

Payment

Visa MasterCard®

Maestro

Payment can be made by Visa, Mastercard, or Maestro. We can also accept Postal orders or cheques from within the UK. We will not process your card until the goods are ready for dispatch. All payments are in UK Pounds.
If you'd prefer you can phone us on (+44) 020 8998 2933 (Ask for Internet Sales) to place your order.

Delivery

We will send you an email confirmation as soon as your order is placed. All goods will normally be dispatched within three working days of receiving the order. For non-stock items, the delivery time will be within 21 days. Where delivery cannot be undertaken within 21 days, we will contact you and give an anticipated delivery date. This may apply to items that have to be imported.

Postage, Packing & Handling

Due to the increasing cost of sending books through the post we have had to increase our rates accordingly, our first increase in the last 2 years. Cassettes and CD's are still postage free to the UK and all our prices are still at least 10% off the normal retail price.

Rates for postage, packing & handling are set out for the United Kingdom, Europe and the Rest of the World. Should you have any special delivery requirements then please contact us when you place your order.

All CD's and Cassettes are now postage free to anywhere in the UK

Our current rates are -

Purchase amount
UK
Europe
Rest of the World

Up to £10.00

£1.95

£3.50

£4.00

£10.01 to £20.00

£3.25

£4.95

£5.95

£20.01 to £30.00

£4.75

£6.50

£7.50

£30.01 to £40.00

£6.00

£8.25

£9.50

£40.01 to £50.00

£7.50

£9.50

£12.50

£50.01 to £60.00

Free

£12.50

£15.00

£60.01 upwards

Free

£12.50

£17.00

 

Value Added Tax

VAT is included in the prices shown at the current UK rate.

All prices are in Pounds Stirling

Making a Purchase

All products sold by us are on a firm-sale basis. We do not provide facilities for sale or return, or for customers to peruse items before deciding to buy.

If a publisher increases a price between our receiving your order and dispatch to you, we will notify you and give you the option of cancelling the order.

All books are paperback unless otherwise stated. Hardback books will have the word HARDBACK in the description.

Returns

We can only accept returns of faulty or damaged goods. Before returning any item you must obtain a  returns number by contacting us by phone, fax or e-mail with details of the faulty or damaged item. We will replace the faulty item where possible, or refund the amount involved. Postage for the return of a faulty or damaged item will be refunded.

Items returned without obtaining a returns number cannot be accepted for replacement or refund
This does not affect your statutory rights

Contracts

All transactions undertaken through this website are governed by UK English Law

Data protection and Privacy

We are registered under the Data Protection Act, reg no X4444197. The details of customers using Christnetbooks are not passed on to any other organisation, and our optional mailing list will only be used by Christnetbooks , Perivale Christian Bookshop, and Perivale Christian Distributors for the purpose of informing customers of products and web site enhancements. If you require any further information please email Martin Deadman or write to him at the address below.

Security

The ordering process on our site uses an SSL (secure sockets layer) certificate from Geotrust. Secure data is sent to and from our site using SSL 128 bit encryption technology. Credit card details are never transmitted un-encrypted. For any queries regarding security please email our site security consultant Stephen Taylor.

Christnetbooks 

For any other enquiries please contact us by email though our contact page

alternatively you can contact us by phone on 
UK 020 8998 2933 (Ask for internet sales)

or by post at 

90 Bilton Road
Perivale
MIDDX.,
UB6 7BN
ENGLAND UK

Complaints

If you wish to make a complaint then please contact us by phone and ask to speak to our customer services department, or write to us at the above address with you letter marked 'Customer Services'. We will do our utmost to resolve your complaint as speedily as possible.

More about us.

Christnetbooks is part of the literature work of Perivale Christian Centre, a UK registered charity No. 293404. This work also includes

Perivale Christian Bookshop at 90 Bilton Road, Perivale, Middx UB6 7BN, England
Telephone 020 8998 2933

Web Site Design and Programming by
Stephen Taylor

developed using CartEasy
and Microsoft FrontPage 2000